Performance measures of cultural competency in mental health organizations

The authors utilized numerous documents created by advisory groups, expert panels and multicultural focus groups to develop performance measures for assessing the cultural competency of mental health systems. Competency was measured within three levels of organizational structure: administrative, pr...

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Published inAdministration and policy in mental health and mental health services research Vol. 28; no. 2; pp. 91 - 106
Main Authors Siegel, C, Davis-Chambers, E, Haugland, G, Bank, R, Aponte, C, McCombs, H
Format Journal Article
LanguageEnglish
Published United States Springer Nature B.V 01.11.2000
Subjects
Cultural Diversity
Cultural groups
Focus Groups
Humans
Management Audit
Mental Health Services - organization & administration
Mental Health Services - standards
Minority Groups
Needs Assessment
New York
Organizational Policy
Professional Competence
Program Evaluation - methods
Public Health Administration - standards
Quality Indicators, Health Care
New York
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Summary:The authors utilized numerous documents created by advisory groups, expert panels and multicultural focus groups to develop performance measures for assessing the cultural competency of mental health systems. Competency was measured within three levels of organizational structure: administrative, provider network, and individual caregiver. Indicators, measures and data sources for needs assessment, information exchange, services, human resources, plans and policies, and outcomes were identified. Procedures for selection and implementation of the most critical measures are suggested. The products of this project are broadly applicable to the concerns of all cultural groups.
Bibliography:ObjectType-Article-1
SourceType-Scholarly Journals-1
ObjectType-Feature-2
content type line 23
ISSN:0894-587X
1573-3289
DOI:10.1023/A:1026603406481