Designing a Multichannel Map Service Concept

This paper introduces a user-centered design process for developing a multichannel map service. The aim of the service is to provide hikers with interactive maps through several channels. In a multichannel map service, the same spatial information is available through various channels, such as print...

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Bibliographic Details
Published inHuman technology Vol. 9; no. 1; pp. 72 - 91
Main Authors Halkosaari, Hanna-Marika, Sarjakoski, L. Tiina, Ylirisku, Salu, Sarjakoski, Tapani
Format Journal Article
LanguageEnglish
Published Jyväskylä Centre of Sociological Research (NGO) 31.05.2013
Centre of Sociological Research, Szczecin, Poland
Subjects
Channels
Digital mapping
map services
multichannel services
multidisciplinary
Spatial data
User experience
user-centered design
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Summary:This paper introduces a user-centered design process for developing a multichannel map service. The aim of the service is to provide hikers with interactive maps through several channels. In a multichannel map service, the same spatial information is available through various channels, such as printed maps, Web maps, mobile maps, and other interactive media. When properly networked, the channels share a uniform identity so that the user experiences the different channels as a part of a single map service. The traditional methods of user-centered design, such as design probes, personas, and scenarios, proved useful even in the emerging field of developing multichannel map services. The findings emphasize the need to involve users and multidisciplinary teams in the conceptual phases of designing complex services aimed at serving various kinds of users.
ISSN:1795-6889
1795-6889
DOI:10.17011/ht/urn.201305211723