Quality Ratios for Public Transport Services

Abstract The system of quality indicators used for public transportation is proposed by the authors. Additionally, the paper considers the necessity to develop an assessment ratio, which defines a competitiveness level among enterprises. To assess the activities of a transport operator, the authors...

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Bibliographic Details
Published inIOP conference series. Materials Science and Engineering Vol. 1118; no. 1; p. 12019
Main Authors Novikov, A N, Eremin, S V, Shevtsova, A G, Lomakin, D O, Kulev, A V
Format Journal Article
LanguageEnglish
Published Bristol IOP Publishing 01.03.2021
Subjects
Public transportation
Quality assessment
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Summary:Abstract The system of quality indicators used for public transportation is proposed by the authors. Additionally, the paper considers the necessity to develop an assessment ratio, which defines a competitiveness level among enterprises. To assess the activities of a transport operator, the authors proposed to apply a four-level system that will assess the quality of transportation: the level of service may be “excellent”, “good”, “satisfactory” and “unacceptable”.
ISSN:1757-8981
1757-899X
DOI:10.1088/1757-899X/1118/1/012019