Axes for Sociotechnical Inquiry in AI Research

• Published in: IEEE transactions on technology and society Vol. 2; no. 2; pp. 62 - 70
• Main Authors: Dean, Sarah, Gilbert, Thomas Krendl, Lambert, Nathan, Zick, Tom
• Format: Journal Article
• Language: English
• Published: New York IEEE 01.06.2021; The Institute of Electrical and Electronics Engineers, Inc. (IEEE)
• Subjects: Artificial intelligence; Artificial intelligence (AI); Cognition; New technology; Optimization; Robot sensing systems; Robustness; Safety; social implications of technology; sociotechnical systems; Uncertainty
• ISSN: 2637-6415; 2637-6415
• DOI: 10.1109/TTS.2021.3074097

The development of artificial intelligence (AI) technologies has far exceeded the investigation of their relationship with society. Sociotechnical inquiry is needed to mitigate the harms of new technologies whose potential impacts remain poorly understood. To date, subfields of AI research develop primarily individual views on their relationship with sociotechnics, while tools for an external investigation, comparison, and cross-pollination are lacking. In this article, we propose four directions for inquiry into new and evolving areas of technological development: 1) value -what progress and direction does a field promote; 2) optimization -how the defined system within a problem formulation relates to broader dynamics; 3) consensus -how the agreement is achieved and who is included in building it; and 4) failure -what methods are pursued when the problem specification is found wanting. This article provides a lexicon for sociotechnical inquiry and illustrates it through the example of consumer drone technology.