Methodology evaluation: Inclusion of end users in user-centered development process

• Published in: Revista IEEE América Latina Vol. 21; no. 10; pp. 1103 - 1113
• Main Authors: Ramos Aguiar, Luis Roberto, Alvarez Rodriguez, Francisco Javier
• Format: Journal Article
• Language: English; Portuguese; Spanish
• Published: Los Alamitos IEEE 01.10.2023; The Institute of Electrical and Electronics Engineers, Inc. (IEEE)
• Subjects: Computational modeling; End users; Evaluation methods; Experimentation; Gamification; IEEE transactions; Instruments; Methodology; Software; Software development; Software engineering; Tangible user interfaces; User centered design; User interfaces
• ISSN: 1548-0992; 1548-0992
• DOI: 10.1109/TLA.2023.10255450

User-Centered Design (UCD) has taken great relevance in software development since it allows to know characteristics and particularities of the end users to whom the system is addressed, generating applications with great acceptability. Consequently, many software development methodologies decide to implement this approach, however, it is important to perform evaluation processes to ensure compliance with this feature, for this reason, this paper presents different methods of evaluation of software development methodologies and their final products, identifying a series of criteria that can be applied in future evaluations related to user-centered design, in addition, by means of a software engineering experimentation process proposed by Gomez et al 26 a software methodology evaluation tool is applied to analyze the information related to the UCD it provides, ending with a comparison between the results of the METUIGA and MEDPE methodology. The results obtained demonstrate the need to create an evaluation tool that considers the participation of the end user in the evaluation of the methodological process and the final product, since the data obtained in the experimentation process focused more on the fulfillment of the software engineering process.