Antecedents of Instructor Intention to Continue Using E-Learning Systems in Higher Learning Institutions in Tanzania: The Influence of System Quality and Service Quality

• Published in: International journal of technology-enabled student support services Vol. 11; no. 1; pp. 1 - 16
• Main Authors: Lashayo, Deogratius, Mhina, Julius
• Format: Journal Article
• Language: English
• Published: Hershey IGI Global 01.01.2021
• Subjects: Distance learning; Online instruction; Quality of service; Teachers; Tanzania
• ISSN: 2577-5871; 2577-588X
• DOI: 10.4018/IJTESSS.2021010101

Over the years, higher learning institutions (HLIs) have been deploying e-learning systems to complement traditional learning systems in Tanzania. This initiative has consumed many resources including institutions' money, human resources, and time to mention the least. However limited studies have been conducted to investigate long-term intention to use e-learning systems by instructors who are important for initiating, facilitating, and administrating e-learning systems. The current study adopted the information system continuance model (ISCM) and integrated it with two factors (i.e., service quality [SEQ] and system quality [SQ]) from the IS success model to examine their influence on the continuance intention to use e-learning systems. The sample for the study involved 131 instructors drawn from six public-owned HLIs in Tanzania (i.e., IFM, IAA, CBE, DIT, TPSC, and NIT). The study found that the integrated factors (i.e., SEQ and SQ) significantly enhanced the predicting ability of the underlying ISCM in explaining the continuance of intentions to use e-learning systems among instructors.