Smart Government Success Factors

Smart information and communication technologies are finding their way into public administration. Today, there are numerous initiatives in the public sector, promising a new model for the public services: smart government. In this article, we seek to identify success factors for smart government in...

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Bibliographic Details
Published inYearbook of Swiss administrative sciences Vol. 9; no. 1; p. 96
Main Authors Guenduez, Ali A., Singler, Sebastian, Tomczak, Tobias, Schedler, Kuno, Oberli, Moritz
Format Journal Article
LanguageEnglish
German
Published Ubiquity Press 28.12.2018
Subjects
digitalization
implementation
public sector
smart government
success factors
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Summary:Smart information and communication technologies are finding their way into public administration. Today, there are numerous initiatives in the public sector, promising a new model for the public services: smart government. In this article, we seek to identify success factors for smart government initiatives. We provide a selected review of the current literature on the motivations, goals, and processes behind smart government so as to provide a conceptual and analytical basis for the analysis. Based on desk research, interviews, and workshops, our qualitative analysis reveals institutional (political commitment, clear governance, legal agility, digital awareness, and IT infrastructure), organizational (structure and processes, capabilities, values, and human resources), and leadership/strategy success factors that must be considered when implementing smart government initiatives. We discuss our findings and conclude by emphasizing the limitations as well as implications for praxis and future research.
ISSN:2632-9255
2632-9255
DOI:10.5334/ssas.124