Caring. Core value, currency, and commodity ... is it time to get tough about "soft"?

Consumers of health care expect caring behaviors and become satisfied and loyal customers when their health experience included caring. In today's health care environment, however, caring often takes a back seat to task completion and capital expenditures. Caregivers may feel caring, but they o...

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Bibliographic Details
Published inNursing administration quarterly Vol. 27; no. 3; p. 208
Main Author Felgen, Jayne A
Format Journal Article
LanguageEnglish
Published United States 01.07.2003
Subjects
Aged
Attitude of Health Personnel
Communication
Empathy
Evidence-Based Medicine
Female
Humans
Models, Nursing
Nurse's Role
Nurse-Patient Relations
Nursing Care - organization & administration
Nursing Theory
Patient-Centered Care - organization & administration
Philosophy, Nursing
Professional-Family Relations
Psychological Theory
Social Values
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Summary:Consumers of health care expect caring behaviors and become satisfied and loyal customers when their health experience included caring. In today's health care environment, however, caring often takes a back seat to task completion and capital expenditures. Caregivers may feel caring, but they often provide care without regard for how patients prefer to experience caring. Caring theorists provide a framework of patient centered caring to guide professional practice. Stories of caring that occur in spite of diminished resources are inspirational and illustrate these theories. Chief nursing officers share a unique opportunity and imperative to assure that caring stories, the essence of our work, routinely inform decisions made in the executive suite and boardroom.
ISSN:0363-9568
DOI:10.1097/00006216-200307000-00007