Assessing the Quality of Managing Enterprises in the Hotel and Restaurant Sector of the Region: Sociological Approach

• Published in: Problemi ekonomìki Vol. 1; no. 39; pp. 67 - 73
• Main Authors: Kraynyuk, L. M., Polchaninova, I. L., Balandina, I. S.
• Format: Journal Article
• Language: English
• Published: PH "INZHEK" 01.03.2019
• Subjects: hotel and restaurant sector; management standard; positive effects of ISO 9001; quality management; quality of management
• ISSN: 2222-0712; 2311-1186
• DOI: 10.32983/2222-0712-2019-1-67-73

The article presents the results of studying enterprises in the hotel and restaurant sector of Kharkiv region for the purpose of achieving an aggregate picture of the quality of managing the hotel and restaurant sector in the region and developing recommendations for optimizing management mechanisms. The subject of the research is the theoretical and practical aspects of improving the process of managing enterprises in the hotel and restaurant sector in Kharkiv region. The practical significance of the research is due to the real need of enterprises in the hotel and restaurant sector for applying a management system that meets market requirements in order to ensure competitiveness of their services. The trends in the development of the hotel and restaurant sector in Kharkiv region are studied. Furthermore, using an expert survey, the effectiveness of organizational structures and management systems in enterprises is evaluated. It is determined that against the background of nationwide positive trends in the development of the hotel sector, Kharkiv region is reducing its market share, which is primarily caused by the presence of traditional types of organizational structures and the limited use of modern management techniques. There carried out a typologization of enterprises in the hotel and restaurant sector in Kharkiv region in terms of quality of management by three levels: high, medium, and low. In the context of the considered enterprises, there determined the grounds for adopting the international standards of management ISO 9001; searching for new forms and models of management; elaborating development strategies and tactics; improving the system for managerial decision-making, etc. The recommendations and conclusions of this research are of applicable nature and intended for widespread use in activities related to improvement of quality of managing enterprises in the hotel and restaurant sector at the regional level.