Rate of Satisfaction of Veterans with Supplementary Insurance and Their Families from Inpatient Services

• Published in: Ṭibb-i jānbāz Vol. 9; no. 4; pp. 211 - 216
• Main Authors: Maftoon, F, Mousavi, B, Soroush, MR, Mohammad, K, Rahimpoor, D, Khobyaryan, A
• Format: Journal Article
• Language: English; Persian
• Published: Afarand Scholarly Publishing Institute 01.11.2017
• Subjects: cost; hospital location; inpatient; satisfaction; veteran
• ISSN: 2008-2622; 2008-2630
• DOI: 10.29252/acadpub.ijwph.9.4.211

Methods: The study is a cross-sectional one and after random sampling 210 was studied. The trained interviewers collected the data through telephone interviews. After entering the data through SPSS software, descriptive and analytical statistics were performed using chi-square test and logistic regression analysis. Results: Overall 1800 cases including veterans and their families were studied and between them 210 cases had used inpatient services. These cases were selected randomly. The overall mean age was 46.1 ± 13.7 years old, 61.9% was male and 90.5% were living in urban areas. About the inpatient services, the satisfaction with the services was 91.4%, satisfaction with the distant of hospital location was 79.5 % and satisfaction with the process of refunding the costs was 38%. Logistic regression analysis was used for assessing the relation of demographic factors, veteran groups and residency place from one side and the rate of satisfaction with the distant of hospital location on the other hand. But there was no meaningful statistical relationship between them.   Conclusion: The results of this study indicated that care receivers are satisfied with the inpatient services. Comparing to the desirable satisfaction with the inpatient services, satisfaction with the distant of hospital location and the process of refunding the costs were lower and should be improve for care receivers.