Building Satisfaction Scale Model of Consumer Experience in Residential Refurbishmnet Behaviors

For the purpose of comparative analysis, this study adopted the point of view of the consumer to verify consumer experience in terms of a satisfaction scale that was based on the concept of consumer experience when commissioning contractors to work on, or designers to design, residential refurbishme...

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Bibliographic Details
Published inContemporary Management Research Vol. 8; no. 4; pp. 297 - 304
Main Author Lien, Ching-Yu
Format Journal Article
LanguageChinese
English
Published 台灣 Academy of Taiwan Information Systems Research 10.12.2012
Subjects
Behavior
Comparative analysis
Consumers
Consumption
Contractor
Contractors
Customer satisfaction
Data analysis
Design
Designer
Designers
Experience
Home repair & remodeling
Households
Kurtosis
Marketing
Qualitative research
Quantitative analysis
Questionnaires
Research methodology
Residential Refurbishment
Satisfaction Scale
Scale models
Skewness
Studies
Validity
Variables
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Summary:For the purpose of comparative analysis, this study adopted the point of view of the consumer to verify consumer experience in terms of a satisfaction scale that was based on the concept of consumer experience when commissioning contractors to work on, or designers to design, residential refurbishment. The results indicated that the overall fitness indicator for the satisfaction scale of consumer experience on various types of residential refurbishment, as well as reliability and validity indicators for various aspects of residential refurbishment, were within the acceptable range. This means that the consumer experience satisfaction scale for residential refurbishment, as measured in this study, proved to be both reliable and accurate.
ISSN:1813-5498
1813-5498
DOI:10.7903/cmr.11299