The transformative potential of Generative AI in academic library access services: Opportunities and challenges

• Published in: Information services & use Vol. 45; no. 1-2; pp. 140 - 147
• Main Author: Boateng, Frank
• Format: Journal Article
• Language: English
• Published: London, England SAGE Publications 01.05.2025
• Subjects: academic libraries; Generative AI; access services; artificial intelligence; GAI
• ISSN: 0167-5265; 1875-8789
• DOI: 10.1177/18758789251332800

This essay explores the potential impact of Generative Artificial Intelligence (GAI) on academic library access services, highlighting both the benefits and challenges of incorporating GAI tools into these services. The integration of AI-driven tools like chatbots can revolutionize library access services, making them more efficient, user-centered, and adaptive to the needs of diverse user communities. GAI can enhance search and information retrieval, provide personalized learning and development, optimize circulation management, improve research support and accessibility, and enhance community engagement. However, challenges such as accuracy and reliability, data privacy, bias in AI algorithms, user acceptance and adoption, scalability and interoperability, technology dependence, occupational displacement, financial challenges, staff training and expertise, security threats, and change management must be addressed. To successfully implement GAI in academic library access services, librarians and managers must adopt a strategic and thoughtful approach, engaging in meticulous planning, collaboration, and strategic investment in infrastructure and expertise. By harnessing the power of GAI, academic library access services can drive innovation, improvement, and enhancement of the user experience, leading to heightened user satisfaction and improved operational efficiency.