THE INFLUENCE OF ORGANIZATIONAL CULTURE AND ORGANIZATIONAL COMMITMENT ON EMPLOYEE PERFORMANCE ORGANIZATIONAL CITIZENSHIP BEHAVIOR: A STUDY AT THE PUBLIC RELATIONS AND PROTOCOL BUREAU OF THE REGIONAL SECRETARY OF EAST JAVA PROVINCE, INDONESIA

• Published in: Russian journal of agricultural and socio-economic sciences Vol. 113; no. 5; pp. 145 - 152
• Main Authors: Palupi, D.D., Masyur, A., Fitrian, R., Syamsudin, A., Rahmawati, F.Y.
• Format: Journal Article
• Language: English
• Published: iVolga Press 26.05.2021
• Subjects: employee; organizational commitment; organizational culture
• ISSN: 2226-1184; 2226-1184
• DOI: 10.18551/rjoas.2021-05.17

The success of the Public Relations and Protocol Bureau of the Regional Secretariat of East Java Province requires employees who can do work that exceeds standard work or whose performance exceeds the expectations of the organization. Performance requires a behavior such as organizational citizenship behavior (OCB) in service delivery. OCB is individual behavior in the workplace that can smooth employee performance. OCB is influenced by organizational culture and organizational commitment. The research objective is to analyze and prove the influence of organizational culture, organizational commitment on employee performance mediated by OCB. This type of research is explanatory with a saturated sampling technique. The employees of the Public Relations and Protocol Bureau of the Regional Secretariat of East Java Province as members of the population of 73 people, the sampling technique used are a saturated sample, so that all members of the population are the research subjects. Data analysis done by using path analysis method. Based on the research results it can be concluded; (1) the influence of organizational culture on OCB is 0.344, (2) the influence of organizational commitment on OCB is 0.380 (3) the influence of OCB on employee performance is 0.34 (4) the influence of organizational culture on employee performance is 0.542 (5) the influence of organizational commitment on performance Employees are 0.157 (6) the influence of organizational culture on employee performance through OCB is 0.117 and the total influence is 0.659 (7) the effect of organizational commitment on employee performance through OCB is 0.157 and the total influence is 0.286.