Public Service innovations through the establishment of the Makassar City Ombudsman (OKM) institution

The purpose of this study is to analyze the types of Makassar City Government Public Service innovations through the establishment of the Makassar City Ombudsman (OKM) institution. This study uses research with a qualitative method approach. The key informants in this study were the Chairperson of t...

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Bibliographic Details
Published inJurnal ilmiah ilmu administrasi publik (Online) Vol. 13; no. 1; pp. 269 - 280
Main Authors Johansyah, Oky Nur Pratiwi, Aina, Asri Nur, Sulmiah, Sulmiah, Sandi, Kemal, Walahe, Dewi
Format Journal Article
LanguageEnglish
Published Program Studi Ilmu Administrasi Publik Program Pascasarjana Universitas Negeri Makassar 25.05.2023
Subjects
innovation
makassar city ombudsman (okm)
public service
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Summary:The purpose of this study is to analyze the types of Makassar City Government Public Service innovations through the establishment of the Makassar City Ombudsman (OKM) institution. This study uses research with a qualitative method approach. The key informants in this study were the Chairperson of the Makassar City Ombudsman (OKM), the Mayor of Makassar as the leader of the Regional Apparatus Organization (OPD) of the Makassar City Government, related OPDs who directly carry out public services directly to the community, the Community as service recipients and information providers to OKM, Members DPRD Makassar Commission A. The results of the study show that the innovations carried out by the Makassar City Government through the Establishment of the Makassar City Ombudsman, by looking at 3 types of innovation in the public sector through the establishment of OKM namely, and these innovations fall into 3 types, namely (1) Radical innovation, (2) Top down innovation to bottom up innovation and (3) Needs led Innovation and efficiency-led innovation.
ISSN:2086-6364
2549-7499
DOI:10.26858/jiap.v13i1.46694