An airport approach to digital transformation

The complexity of the airport business and its logistical environment is a well-known feature of our industry. This complexity often translates into significant technological needs within a highly available, stable and resilient information technology (IT) operational framework. The financial and hu...

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Bibliographic Details
Published inJournal of airport management Vol. 15; no. 3; pp. 235 - 243
Main Author Dussart, Aymeric
Format Journal Article
LanguageEnglish
Published Henry Stewart Publications 01.06.2021
Subjects
IT transformation
airport IT
IT automation
airport digital transformation
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Summary:The complexity of the airport business and its logistical environment is a well-known feature of our industry. This complexity often translates into significant technological needs within a highly available, stable and resilient information technology (IT) operational framework. The financial and human resources devoted to the IT function in airports, however, are not always comparable to those of equal complexity in other industries making it challenging to deploy digital transformation programmes. Consequently, it is necessary for airport IT functions to adopt a set of strategies that allow them to navigate the thin line of a large number of critical systems to be operated while respecting the limited resources offered by the relatively small size of the organisations that exploit these tools. This paper discusses such strategies that have been put in place at Montreal-Trudeau International Airport (YUL) in order to have winning conditions for a successful digital transformation.
ISSN:1750-1938
1750-1946
1750-1946
DOI:10.69554/TSOT1203