Full Text Document Delivery: A Study Understanding User Perceptions and Needs

• Published in: Journal of interlibrary loan, document delivery & electronic reserve Vol. 9; no. 1; pp. 83 - 103
• Main Authors: Dam, Scott Van, DiMarco, Scott R.
• Format: Journal Article
• Language: English
• Published: Binghamton, NY Taylor & Francis Group 10.08.1998; Haworth Press
• Subjects: Document delivery; Exact sciences and technology; Information and communication sciences; Information dissemination (open archives, open access,...) and document delivery; Information publishing, dissemination and reproduction; Information science. Documentation; Miami University, Ohio; PowerPages; Sciences and techniques of general use; Software; University libraries; User satisfaction; Information need; Information service; Evaluation; User study; World wide web; Database; Information retrieval; Full text; Student; Document delivery; User behavior

A full text document delivery system, UMI's Pro-Quest® Power Pages, quickly became popular with our undergraduates. Early observations by some library staff seemed to indicate that users were more concerned with quick access to material than the relevance of the material to their research. Our...