The impact of nepotism and workplace gossip on job performance in travel agencies and hotels in Egypt: the moderating role of organizational justice

• Published in: Journal of human resources in hospitality & tourism Vol. 23; no. 1; pp. 52 - 75
• Main Authors: Khairy, Hazem Ahmed, Elzek, Yehia
• Format: Journal Article
• Language: English
• Published: Binghamton Taylor & Francis Ltd 2024
• Subjects: Gossip; Hotels & motels; Job performance; Nepotism; Organizational justice; Tourism; Travel agencies
• ISSN: 1533-2845; 1533-2853
• DOI: 10.1080/15332845.2023.2253673

This study examines how job performance (JP) is affected by nepotism and workplace gossip. It also investigates the moderating role of organizational justice between nepotism and gossip and between gossip and JP. 640 responses gathered from the staff at Egyptian travel agencies (Sector, A) and Egyptian 5-star hotels were analyzed using PLS-SEM. Contrary to the expectations of the study model, the results showed a positive relationship between nepotism and JP. On the other hand, the results articulated a negative relationship between gossip and JP. The results also indicated that organizational justice plays a moderating role in the relationship between nepotism and gossip and between gossip and JP. The research provides a theoretical contribution to bridging the gap in studies related to nepotism and gossip in the tourism and hotel sector. Practically, the research provides managers in the tourism and hotel sector with recommendations to combat gossip and maximize the benefits of nepotism and dispel its negatives. Limitations and potential directions for future research were presented.