Continuous product innovation

• Published in: Measuring business excellence Vol. 5; no. 3; pp. 16 - 23
• Main Authors: Chapman, Ross L, O'Mara, Charles Edward, Ronchi, Stefano, Corso, Mariano
• Format: Journal Article
• Language: English
• Published: MCB UP Ltd 01.09.2001
• Subjects: Contingency planning; Knowledge management; Performance measurement; Product innovation; Knowledge management; Performance measurement; Product innovation; Contingency planning
• ISSN: 1368-3047; 1758-8057
• DOI: 10.1108/EUM0000000005866

This paper discusses results from an international study of continuous improvement in product innovation. The empirical research is based upon a theoretical model of continuous product innovation (CPI) that identifies contingencies, behaviours, levers and performances relevant to improving product innovation processes. As successful knowledge management is widely recognised as a key capability for firms to successfully develop CPI, companies have been classified according to identified contingencies and the impact of these contingencies on key knowledge management criteria. Comparative analysis of the identified groups of companies has demonstrated important differences between the learning behaviours found present in the two groups thus identified, and in the levers used to develop and support these behaviours. The selection of performance measures by the two groups has highlighted further significant differences in the way the two groups understand and measure their CPI processes. Finally, the paper includes a discussion of appropriate mechanisms for firms with similar contingency sets to improve their approaches to organisational learning and product innovation.