Effects of emotional labor on the turnover intention of kindergarten teachers: A moderated mediation model

We explored the differential impact mechanism and boundary conditions of emotional labor and its subdimensions on the turnover intention of kindergarten teachers. Our research was based on the job demands–resources model and the concept of symbolic interactionism. The results of a survey conducted w...

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Bibliographic Details
Published inSocial behavior and personality Vol. 51; no. 10; pp. 1 - 11
Main Authors Hong, Juan, Zhao, Jian-Mei, Pan, Ri-Yu
Format Journal Article
LanguageEnglish
Published Scientific Journal Publishers 04.10.2023
Scientific Journal Publishers, Ltd
Subjects
Beliefs, opinions and attitudes
Duration Of Teaching Service
Early childhood educators
Emotion regulation
Emotional Labor
Employee turnover
Influence
Kindergarten Teachers
Planning
Preschool teachers
Professional Identity
Psychological aspects
Surface Acting
Turnover Intention
China
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Summary:We explored the differential impact mechanism and boundary conditions of emotional labor and its subdimensions on the turnover intention of kindergarten teachers. Our research was based on the job demands–resources model and the concept of symbolic interactionism. The results of a survey conducted with 3,679 in-service kindergarten teachers showed that use of emotional labor strategies had a significant positive predictive effect on the turnover intention of kindergarten teachers. Further, professional identity played a partial mediating role in the link between teachers' emotional labor (surface acting) and their turnover intention. Finally, we found that as the length of teaching service increased, surface acting had a greater influence on teachers' professional identity. Thus, kindergarten teachers' turnover intention can be effectively reduced through surface acting.
Bibliography:0301-2212(20231004)51:10L.1;1-
ISSN:0301-2212
DOI:10.2224/sbp/12639