A socio-technical model for deploying expert systems. I. The general theory

This paper is addressed to an audience of managers and senior analysts involved with planning and controlling the knowledge engineering life cycle. A general framework for understanding the sociotechnical implications of expert systems is provided. It is argued that expert systems comprise two disti...

Full description

Saved in:
Bibliographic Details
Published inIEEE transactions on engineering management Vol. 38; no. 1; pp. 14 - 23
Main Authors Sharma, R.S., Conrath, D.W., Dilts, D.M.
Format Journal Article
LanguageEnglish
Published New York, NY IEEE 01.02.1991
Institute of Electrical and Electronics Engineers
Subjects
Applied sciences
Artificial intelligence
Control systems
Engineering management
Exact sciences and technology
Expert systems
Firm modelling
Helium
Knowledge engineering
Knowledge management
Operational research and scientific management
Operational research. Management science
Problem-solving
Social implications of technology
Student members
Organization management
Artificial intelligence
Modeling
Expert system
Online AccessGet full text

Cover

More Information
Summary:This paper is addressed to an audience of managers and senior analysts involved with planning and controlling the knowledge engineering life cycle. A general framework for understanding the sociotechnical implications of expert systems is provided. It is argued that expert systems comprise two distinct but entwined subsystems. There is a technical component that concerns the task domain and the knowledge engineering process. There is a social dimension of how users and managers relate to the system and how the system fits with the organization. The authors believe that understanding the associations between these factors is essential in evaluating the efficiency and effectiveness of expert systems.< >
ISSN:0018-9391
1558-0040
DOI:10.1109/17.65756