Finding the ILL Load Balance: Quality and Quantity in the 1990's

The desire for load leveling in interlibrary loans arises from a concern for fairness most often expressed by net lending institutions, libraries that lend more than they borrow. This article examines interlibrary loans; strategies for load leveling; and "best lending partner," a total qua...

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Bibliographic Details
Published inJournal of interlibrary loan, document delivery & electronic reserve Vol. 8; no. 2; pp. 33 - 49
Main Authors Harer, John B, Robbins, Rachel
Format Journal Article
LanguageEnglish
Published Binghamton, NY Haworth Press 1997
Subjects
Exact sciences and technology
Information and communication sciences
Information science. Documentation
Information service management
Interlibrary Loans
Interloans
Libraries
Library Administration
Library and documentation centre management
Library Circulation
Management
Sciences and techniques of general use
Shared Library Resources
Total Quality Management
User Satisfaction (Information)
User service management
Interlibrary loan
Organization management
User service
Cooperation
Selection criterion
Resource sharing
University library
Total quality
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Summary:The desire for load leveling in interlibrary loans arises from a concern for fairness most often expressed by net lending institutions, libraries that lend more than they borrow. This article examines interlibrary loans; strategies for load leveling; and "best lending partner," a total quality management model for load leveling. (PEN)
Bibliography:Journal availability: The Haworth Press, Inc., 10 Alice St., Binghamton, NY 13904-1580.
ObjectType-Article-1
SourceType-Scholarly Journals-1
ObjectType-Feature-2
content type line 23
ISSN:1072-303X
1540-3572
DOI:10.1300/J110V08N02_03