Understanding the Value Drivers for Intermediaries: An Exploratory Study in the Heating Industry

Value facilitation has become a critical element of value creation in buyer-supplier relationships. The literature lacks studies that provide an understanding of how facilitators or intermediaries in a supply chain perceive and create value for themselves and their customer(s) across the distributio...

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Bibliographic Details
Published inContemporary Management Research Vol. 9; no. 1; pp. 067 - 072
Main Author Russo, Ivan
Format Journal Article
LanguageChinese
English
Published 台灣 Academy of Taiwan Information Systems Research 31.03.2013
Subjects
Business relationship
Consumers
Customer services
Customer value
Distribution channels
Intermediaries
Manufacturers
Marketing
Product reliability
Qualitative research
Studies
Suppliers
Supply Chain
Supply chains
Value creation
Vendor supplier relations
Wholesalers
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Summary:Value facilitation has become a critical element of value creation in buyer-supplier relationships. The literature lacks studies that provide an understanding of how facilitators or intermediaries in a supply chain perceive and create value for themselves and their customer(s) across the distribution channel. The objective of this research is to bridge this gap through an in-depth qualitative investigation. Findings about value drivers of facilitators are discussed as well as implication and areas for future research.
ISSN:1813-5498
1813-5498
DOI:10.7903/cmr.11063