From Remote Maintenance to Co-Operative Expertise-Based E-Maintenance

• Published in: IFAC Proceedings Volumes Vol. 34; no. 2; pp. 79 - 85
• Main Authors: Iung, B., Léger, J.B., Panetto, H.
• Format: Journal Article
• Language: English
• Published: 01.04.2001
• Subjects: Cooperative Expertise; E-maintenance; Maintenance; Multi-Agent Systems; Remote Maintenance; Tele-service; Remote Maintenance; E-maintenance; Tele-service; Maintenance; Cooperative Expertise; Multi-Agent Systems
• ISSN: 1474-6670
• DOI: 10.1016/S1474-6670(17)36704-6

Over the last several years, we have witnessed a change in many areas of the economy from the seller market to the buyer market. In the context of the Extended Enterprise, the main consequence has been the need to reconsider the traditional relationship between the customer and the supplier in order to ensure the quality of service delivered, at minimum cost, by the product over its life cycle. The challenges faced by such an Enterprise are thus as well of an industrial as organisational and human nature, so that the Enterprise be able to adapt to changes in business environment and to develop innovative customer-supplier relationships. New communication and co-operation methods are needed to support these relationships. The combination of modern information processing and telecommunication tools, commonly referred to as Tele-service, offers the technical support required to access remote information. Indeed, it is easier to transfer information and knowledge to different actors than to move an actor to the site. However, even if this technical support is necessary for information communication, it is insufficient to develop a co-operation-based working situation that involves many customers and suppliers. That means an evolution from Tele-service to e-work and e-Maintenance in particular. Consequently, this paper underlines the issues, solutions and challenges related to the development and implementation of the e-Maintenance concept for our IMS-TEMIIS industrial platform.