Impact of team conflict on team decision quality and satisfaction: An empirical research in China

• Published in: Frontiers of business research in China Vol. 2; no. 1; pp. 1 - 14
• Main Authors: Chungang, LANG, Youmin, XI, Shiyi, GUO
• Format: Journal Article
• Language: English
• Published: Netherlands Brill 01.03.2008; Higher Education Press; Springer Nature B.V
• Subjects: Accounting/Auditing; Business and Management; Business Finance; Decision making; decision quality; decision satisfaction; Human Resource Management; Marketing; Organization; relationship conflict; Research Article; Studies; task conflict; team conflict; 团队冲突; 关系冲突; 任务冲突; 决策满意度; task conflict; decision quality; relationship conflict; decision satisfaction; team conflict; 决策质量
• ISSN: 1673-7326; 1673-7431
• DOI: 10.1007/s11782-008-0001-z

Conflict is a pivotal variable influencing team decision performance. This article reviewed literature on intragroup conflict and studied how different types of conflicts affect perceived team decision quality and satisfaction. We conducted a survey on 156 managers and found that the task-relationship conflict dimensions are also valid in the Chinese context. We also found that both task conflict and relationship conflict are negatively related to team members’ decision satisfaction. Relationship conflict acts as a mediator between task conflict and decision satisfaction.