Engaging, empowering and educating the waiting patient

While emergency departments are open to anyone without appointment, the need for prioritisation results in periods of waiting that are both wasteful and frustrating. However, value can be added to patient care by (1) engaging the waiting patient, (2) empowering the waiting patient and (3) educating...

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Bibliographic Details
Published inEmergency medicine journal : EMJ Vol. 40; no. 7; pp. 525 - 527
Main Authors Mohammed, Amjid, Lockey, Andrew S
Format Journal Article
LanguageEnglish
Published England BMJ Publishing Group Ltd and the British Association for Accident & Emergency Medicine 01.07.2023
BMJ Publishing Group LTD
Subjects
Concepts
Cost reduction
efficiency
emergency care systems
Emergency medical care
Empowerment
Patient education
Patient satisfaction
emergency care systems
efficiency
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Summary:While emergency departments are open to anyone without appointment, the need for prioritisation results in periods of waiting that are both wasteful and frustrating. However, value can be added to patient care by (1) engaging the waiting patient, (2) empowering the waiting patient and (3) educating the waiting patient. If these principles are implemented, they will benefit both the patient and the healthcare system.
Bibliography:ObjectType-Article-1
SourceType-Scholarly Journals-1
ObjectType-Feature-2
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ISSN:1472-0205
1472-0213
DOI:10.1136/emermed-2022-212722