Consumer satisfaction, palliative care and artificial intelligence (AI)

• Published in: BMJ supportive & palliative care Vol. 14; no. 2; pp. 171 - 177
• Main Authors: Nair, Devi, Raveendran, Krishnan Unni
• Format: Journal Article
• Language: English
• Published: England British Medical Journal Publishing Group 01.06.2024; BMJ Publishing Group LTD
• Subjects: Advance Care Planning; Advance directives; Artificial intelligence; COVID-19; Customer satisfaction; Developing countries; LDCs; Palliative care; Review; Supportive care; Symptoms and symptom management; United Kingdom > UK; Canada; United States > US; Advance Care Planning; Supportive care; Symptoms and symptom management
• ISSN: 2045-435X; 2045-4368; 2045-4368
• DOI: 10.1136/spcare-2023-004634

The scope of artificial intelligence (AI) in healthcare is promising, and AI has the potential to revolutionise the field of palliative care services also. Consumer satisfaction in palliative care is a critical aspect of providing high-quality end-of-life support. It encompasses various elements that contribute to a positive experience for both patients and their families. AI-based tools and technologies can help in early identification of the beneficiaries, reduce the cost, improve the quality of care and satisfaction to the patients with chronic life-limiting illnesses. However, it is essential to ensure that AI is used ethically and in a way that complements, rather than replaces, the human touch and compassionate care, which are the core components of palliative care. This article tries to analyse the scope and challenges of improving consumer satisfaction through AI-based technology in palliative care services.