探討醫學中心護理人員情緒勞務對工作滿意度與工作倦怠之影響

• Published in: 台灣公共衛生雜誌 Vol. 32; no. 3; pp. 266 - 278
• Main Author: 朱正一(Cheng-I Chu)
• Format: Journal Article
• Language: Chinese
• Published: 台灣 臺灣公共衛生學會 15.06.2013; 台灣公共衛生學會
• Subjects: burnout; emotional intelligence; emotional labor; job satisfaction; Scopus; TSSCI; 工作倦怠; 工作滿意度; 情緒勞務; 情緒智力; 工作倦怠; 情緒勞務; emotional intelligence; 工作滿意度; 情緒智力; burnout; job satisfaction; emotional labor
• ISSN: 1023-2141
• DOI: 10.6288/TJPH2013-32-03-08

Objectives: The purpose of this study was to investigate the impact of nurses' emotional labor on job satisfaction and burnout. We also investigated the moderating effect of emotional intelligence in order to understand the associations among study variables. Methods: The purposive sampling method was adopted to select two medical centers in Taiwan. In each of these, 20% of the nurses were randomly selected to receive a questionnaire. A total of 236 questionnaires were distributed, and 219 valid questionnaires (92.8%) were returned. These were analyzed by using descriptive statistics, t-tests, one-way ANOVA, Pearson's correlation analysis, regression analysis, factor analysis and Structural Equation Modeling (SEM) techniques. Results: The results showed that emotional labor was positively correlated with both job satisfaction(r=0.769, p＜0.01) and burnout(r=0.413, p＜0.01); nevertheless, burnout was negatively correlated with job satisfaction(r=-0.708, p＜0.01). A moderating effect of emotional intelligence was