Data Analysis: Communicating with Offshore Vendors using Instant Messaging Services

The purpose of this study is to find whether the choice of correct analytic process is effective to derive a meaningful and correct conclusion from the vast amount of information. For this purpose, I designed an analytic framework to investigate the importance of effective communication on the succe...

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Bibliographic Details
Main Author Jeong, Jongkil Jay
Format Journal Article
LanguageEnglish
Published 07.08.2021
Subjects
Computer Science - Computers and Society
Computer Science - Information Theory
Mathematics - Information Theory
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Summary:The purpose of this study is to find whether the choice of correct analytic process is effective to derive a meaningful and correct conclusion from the vast amount of information. For this purpose, I designed an analytic framework to investigate the importance of effective communication on the success of IT business. Through an detailed analysis of chat conversations between a outsource service provider and client, this study found evidence to suggest that the language used in instant messaging environments between clients & offshore providers was highly fragmented and broken, but both the client and offshore provider did not seemed to be impacted by these anomalies.
DOI:10.48550/arxiv.2108.03560