Building the high-trust organization strategies for supporting five key dimensions of trust.

Based on IABC sponsored research in over 60 organizations, this guide provides an easy-to-administer model and instrument for measuring and managing trust in organizations. An explanation and practical applications accompany each of the model's five critical dimensions of trust: Competence, Ope...

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Bibliographic Details
Main Authors Shockley-Zalabak, Pamela S, Morreale, Sherwyn, Hackman, Michael
Format eBook
LanguageEnglish
Published Hoboken WILEY 2010
John Wiley & Sons, Incorporated
Jossey-Bass
International Association of Business Communicators
Edition1
SeriesJ-B International Association of Business Communicators
Subjects
Business & Economics
Corporate culture
Management
Moral and ethical aspects
Organizational behavior
Organizational effectiveness
Trust
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Summary:Based on IABC sponsored research in over 60 organizations, this guide provides an easy-to-administer model and instrument for measuring and managing trust in organizations. An explanation and practical applications accompany each of the model's five critical dimensions of trust: Competence, Openness and Honesty, Concern for Others, Reliability, and Identification. Using rich case examples and interviews, the book examines diverse approaches and opportunities for building trust--in peer groups, virtual environments, and with managers/supervisors, and top management. Individual interviews represent diverse organizational positions, responsibilities, perspectives, and geographic locations. Note: CD-ROM/DVD and other supplementary materials are not included as part of Kindle edition of this book.
Bibliography:Available also in a print ed.
A joint publication of the Jossey-Bass business & management series and the International Association of Business Communicators.
Mode of access: Internet via World Wide Web.
Title from title screen.
ISBN:9780470394724
0470583290
0470394722
9780470583296