Building the high-trust organization strategies for supporting five key dimensions of trust.
Based on IABC sponsored research in over 60 organizations, this guide provides an easy-to-administer model and instrument for measuring and managing trust in organizations. An explanation and practical applications accompany each of the model's five critical dimensions of trust: Competence, Ope...
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Main Authors | , , |
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Format | eBook |
Language | English |
Published |
Hoboken
WILEY
2010
John Wiley & Sons, Incorporated Jossey-Bass International Association of Business Communicators |
Edition | 1 |
Series | J-B International Association of Business Communicators |
Subjects | |
Online Access | Get full text |
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Summary: | Based on IABC sponsored research in over 60 organizations, this guide provides an easy-to-administer model and instrument for measuring and managing trust in organizations. An explanation and practical applications accompany each of the model's five critical dimensions of trust: Competence, Openness and Honesty, Concern for Others, Reliability, and Identification. Using rich case examples and interviews, the book examines diverse approaches and opportunities for building trust--in peer groups, virtual environments, and with managers/supervisors, and top management. Individual interviews represent diverse organizational positions, responsibilities, perspectives, and geographic locations. Note: CD-ROM/DVD and other supplementary materials are not included as part of Kindle edition of this book. |
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Bibliography: | Available also in a print ed. A joint publication of the Jossey-Bass business & management series and the International Association of Business Communicators. Mode of access: Internet via World Wide Web. Title from title screen. |
ISBN: | 9780470394724 0470583290 0470394722 9780470583296 |