How a Health Center Eliminated the Waiting List for Psychiatric Services

A quality improvement project was delivered by a federally qualified health center to improve patient access to psychiatric services. The effort was supported by training and technical assistance provided by the American Psychiatric Association Support and Alignment Network. Over a 3-year period, th...

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Published inPsychiatric services (Washington, D.C.) Vol. 70; no. 12; pp. 1176 - 1179
Main Authors Kinnan, Shannon, Emerson, Margaret R, Kern, John, Ratzliff, Anna
Format Journal Article
LanguageEnglish
Published United States American Psychiatric Association 01.12.2019
American Psychiatric Publishing, Inc
Subjects
Facilities management
Health care
Mental health care
Primary care
Primary care
Quality improvement
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Summary:A quality improvement project was delivered by a federally qualified health center to improve patient access to psychiatric services. The effort was supported by training and technical assistance provided by the American Psychiatric Association Support and Alignment Network. Over a 3-year period, the collaborative care model (CoCM) and other integrated consultative strategies were implemented. As a result, the waitlist was reduced from 350 patients to 1 patient. The use of the CoCM and other integrated care strategies was successful in eliminating a psychiatric service waitlist in this primary care setting.
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ISSN:1075-2730
1557-9700
DOI:10.1176/appi.ps.201900222