A Comment on Employee Surveys Negativity Bias in Open-Ended Responses

Recent technologies have reduced some of the major barriers to capturing, coding, and analyzing qualitative data from survey respondents. This has prompted a renewed interest in including open-ended questions on employee surveys and a corresponding need to better understand the potential biases of p...

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Bibliographic Details
Published inOrganizational research methods Vol. 11; no. 3; pp. 614 - 630
Main Authors Poncheri, Reanna M., Lindberg, Jennifer T., Thompson, Lori Foster, Surface, Eric A.
Format Journal Article
LanguageEnglish
Published Los Angeles, CA SAGE Publications 01.07.2008
SAGE PUBLICATIONS, INC
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Summary:Recent technologies have reduced some of the major barriers to capturing, coding, and analyzing qualitative data from survey respondents. This has prompted a renewed interest in including open-ended questions on employee surveys and a corresponding need to better understand the potential biases of personnel who choose to provide comments. The present study used data from a climate survey (N = 661) to empirically examine qualitative comments and their relationship with quantitative survey ratings. Results revealed that relatively dissatisfied employees were more likely to provide comments than their more satisfied counterparts. Moreover, open-ended responses were disproportionately negative in tone and tended to echo commenters' closed-ended satisfaction ratings. For most survey dimensions studied, the length of comments increased as they became more negative in tone. Finally, the data revealed very few demographic differences between respondents who provided comments and those who did not.
Bibliography:ObjectType-Article-2
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ISSN:1094-4281
1552-7425
DOI:10.1177/1094428106295504