The relative importance of task, citizenship, and counterproductive performance to global ratings of job performance: a policy-capturing approach

A review of research on job performance suggests 3 broad components: task, citizenship, and counterproductive performance. This study examined the relative importance of each component to ratings of overall performance by using an experimental policy-capturing design. Managers in 5 jobs read hypothe...

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Bibliographic Details
Published inJournal of applied psychology Vol. 87; no. 1; p. 66
Main Author Rotundo, Maria
Format Journal Article
LanguageEnglish
Published United States 01.02.2002
Subjects
Adult
Employee Performance Appraisal
Female
Humans
Interpersonal Relations
Job Description
Leadership
Male
Middle Aged
Models, Psychological
Organizational Policy
Task Performance and Analysis
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Summary:A review of research on job performance suggests 3 broad components: task, citizenship, and counterproductive performance. This study examined the relative importance of each component to ratings of overall performance by using an experimental policy-capturing design. Managers in 5 jobs read hypothetical profiles describing employees' task, citizenship, and counterproductive performance and provided global ratings of performance. Within-subjects regression analyses indicated that the weights given to the 3 performance components varied across raters. Hierarchical cluster analyses indicated that raters' policies could be grouped into 3 homogeneous clusters: (a) task performance weighted highest, (b) counterproductive performance weighted highest, and (c) equal and large weights given to task and counterproductive performance. Hierarchical linear modeling indicated that demographic variables were not related to raters' weights.
ISSN:0021-9010
DOI:10.1037/0021-9010.87.1.66