Measurement of the Patient Experience: Clarifying Facts, Myths, and Approaches

Tefera et al talk about Healthcare Providers and Systems (HCAHPS) survey. The 11 HCAHPS measures derived from the survey reported on the Hospital Compare Website assess how well nurses and physicians communicate with patients, how responsive hospital staff are to patients' needs, how well hospi...

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Bibliographic Details
Published inJAMA : the journal of the American Medical Association Vol. 315; no. 20; pp. 2167 - 2168
Main Authors Tefera, Lemeneh, Lehrman, William G, Conway, Patrick
Format Journal Article
LanguageEnglish
Published United States American Medical Association 24.05.2016
Subjects
Health care
Health Care Surveys
Hospitals - standards
Humans
Inpatients
Medical personnel
Patient Outcome Assessment
Polls & surveys
Quality Indicators, Health Care
United States
Websites
United States
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Summary:Tefera et al talk about Healthcare Providers and Systems (HCAHPS) survey. The 11 HCAHPS measures derived from the survey reported on the Hospital Compare Website assess how well nurses and physicians communicate with patients, how responsive hospital staff are to patients' needs, how well hospital staff help patients manage pain, how well the staff communicates with patients about new medicines, whether key information is provided at discharge, how smoothly the transition to the post-hospital setting is made, how clean and quiet are the patients' rooms, what is the hospital's overall rating, and whether the patient would recommend the hospital.
Bibliography:ObjectType-Article-1
SourceType-Scholarly Journals-1
ObjectType-Feature-2
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ISSN:0098-7484
1538-3598
DOI:10.1001/jama.2016.1652