Customer Satisfaction and the Consumption Function

This paper evaluates the extent to which the American Customer Satisfaction Index (ACSI) acts as a determining variable of the US consumption function. Results show that the ACSI is a significant self-predictor of personal consumption expenditure, as well as a potent policy variable even when income...

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Bibliographic Details
Published in	Economics research international Vol. 2010; no. 1
Main Authors	Ramasamy, Bala, Yeung, Matthew
Format	Journal Article
Language	English
Published	Hindawi Publishing Corporation 01.01.2010
Online Access	Get full text

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Summary:	This paper evaluates the extent to which the American Customer Satisfaction Index (ACSI) acts as a determining variable of the US consumption function. Results show that the ACSI is a significant self-predictor of personal consumption expenditure, as well as a potent policy variable even when income and wealth are controlled for.
ISSN:	2090-2123 2090-2131
DOI:	10.1155/2010/202014