A Systematic Framework for Sentiment Identification by Modeling User Social Effects

• Published in: 2014 IEEE/WIC/ACM International Joint Conferences on Web Intelligence (WI) and Intelligent Agent Technologies (IAT) Vol. 2; pp. 172 - 179
• Main Authors: Zhang, Kunpeng, Yang, Yi, Sun, Aaron, Liu, Hengchang
• Format: Conference Proceeding
• Language: English
• Published: IEEE 01.08.2014
• Subjects: Collaboration; collaborative filtering; Educational institutions; Facebook; Media; Message systems; Motion pictures; peer influence; Sentiment; social effects; Twitter
• DOI: 10.1109/WI-IAT.2014.95

Social media is becoming a major and popular technological platform that allows users to express personal opinions toward the subjects with shared interests. Identifying the sentiments of these social media data can help users make informed decisions. Existing research mainly focus on developing algorithms by mining textual information in social media. However, none of them collectively consider the relationships among heterogeneous social entities. Since users interact with social brands in social platforms, their opinions on specific topics are inevitably dependent on many social effects such as user preference on topics, peer influence, user profile information, etc. In this paper, we present a systematic framework to identify sentiments by incorporating user social effects besides textual information. We apply distributed item-based collaborative filtering technique to estimate user preference. Our experiments, conducted on large datasets from current major social platforms, such as Facebook, Twitter, Amazon.com, and Flyertalk.com, demonstrate that incorporating those user social effects can significantly improve sentiment identification accuracy.