Outsourcing and Offshoring Business Services

Bringing together theoretical and empirical studies from the Journal of Information Technology, this book provides a definitive guide to research discovered on the growing global sourcing phenomenon. Paying particular attention to Information Technology Outsourcing (ITO) and Business Process Outsour...

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Bibliographic Details
Main Authors Willcocks, Leslie P, Lacity, Mary C, Sauer, Chris
Format eBook
LanguageEnglish
Published Cham Springer International Publishing 2017
Springer International Publishing AG
Palgrave Macmillan
Edition1
Subjects
Business and Management
Business Information Systems
Business IT Infrastructure
Call Center/Customer Service
COMPUTERS
Contracting out
Customer relations-Management
Customer Relationship Management
Information technology
Software Management
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Summary:Bringing together theoretical and empirical studies from the Journal of Information Technology, this book provides a definitive guide to research discovered on the growing global sourcing phenomenon. Paying particular attention to Information Technology Outsourcing (ITO) and Business Process Outsourcing (BPO), theoretical chapters explore insightful ways of thinking about the different facets of outsourcing, and provide useful information to practitioners and researchers. Empirical chapters report the findings of 405 major research studies into the risks and successes of relationships between customer and vendor, the development of trust in these relationships, the factors affecting locations for offshoring, and specialized offshoring organizations such as captive centres. In this comprehensive study, the editors present an expert review of the historical development of this field, and offer analysis of emerging findings and practices for the future.
ISBN:3319526510
9783319526515
3319526502
9783319526508
DOI:10.1007/978-3-319-52651-5