Strategic GIS Planning and Management in Local Government

• Main Author: Holdstock, David A
• Format: eBook
• Language: English
• Published: United States CRC Press 2016; Taylor & Francis Group
• Edition: 1
• Subjects: BUSINESSnetBASE; Economics; ENVIROnetBASE; Environmental Law - Environmental Studies; ENVIRONMENTALSCIENCEnetBASE; Geographic information systems; GIS Governance; GIS Planning; GIS Return on Investment (ROI); GIS Technology; INFORMATIONSCIENCEnetBASE; IT Infrastructure; Knowledge Transfer; Local Government; MANAGEMENTnetBASE; SCI-TECHnetBASE; STMnetBASE; Strategic GIS; Sustainable GIS; GIS Software; Commu Ication; De Ve; GIS Coordinator; ED UC; GIS Strategic Planning; Local Government GIS; RS TA; GIS Education; GIS Training; Application Application Application; GIS GIS; Enterprise GIS; GIS Technology; ROI Analysis; Tolerant Tolerant Tolerant Tolerant Tolerant; Geospatial Technology; Te Ch; GIS Component; Da Ta; GIS Implementation; GIS User; Story Maps; DE RS
• ISBN: 9781466556515; 146655651X; 9781466556508; 1466556501; 0367867400; 9780367867409
• DOI: 10.1201/9781315374437

This "how-to" book on planning and managing GIS within local government describes and details the key components of a successful enterprise, sustainable and enduring GIS. It describes the strategic planning process an organization must undertake prior to GIS implementation. The heart of the book is the formula for success that offers a systematic methodology for examining and benchmarking a GIS initiative and the practical and repeatable strategy for success. There are many obstacles to successful GIS implementation, and unfortunately, the local government landscape is riddled with false starts, poorly planned implementations, and glorified mapping systems. This book documents the reason for failure and possible remedies to overcome the challenges to implementation. It discusses pathways to change, ways of improving organizational effectiveness and efficiency, and lays out the organizational approaches, management processes, and leadership actions that are required for GIS to become an indispensable part of an organization. This book is about aiming high, so you can consistently hit your mark by formulating goals and objectives that will tremendously influence the success of a GIS initiative. It details the factors crucial for building an enterprise GIS vision statement that includes governance, data and databases, procedures and workflow, GIS software, GIS training and education, and infrastructure, and how to develop performance measures related to the stated objectives of an organization. The book combines theory with real-world experience to offer guidance on the process of managing GIS implementation. Through key components, this book introduces a new way to think about GIS technology.　 Preface Acknowledgments Author Introduction Strategic Planning The Formula for Success Challenges, Barriers, and Pitfalls Developing a Vision, Goals, and Objectives Governance GIS Training, Education, and Knowledge Transfer Return on Investment How to Sell GIS to Local Government? Conclusions Strategic Planning A Proposed Outline for the Scope of Work Phase I: Needs Assessment Step 1: Online Questionnaire Step 2: Kick-Off Meeting and Technology Workshop Step 3: Departmental Interviews Step 4: Present the Findings of the GIS Needs Assessment Phase II: Conceptual Alternative System Design Step 5: Developing the CSD Phase III: Final Implementation Plan Step 6: Business Plan Step 7: Final Implementation Plan and Presentation (Plan of Action) The Formula for Success Different Perspectives on GIS A Layman’s Discussion of Campbell and Masser’s Book GIS and Organizations Technological Determinism : The IT Guru or Tech Geek Perspective Managerial Rationalism : The Local Government Management Perspective Social Interactionism : The Local Government Individual Perspective The Truth of the Matter The Formula for Success—A Checklist Category One: GIS Governance Category Two: GIS Digital Data and Databases Category Three: GIS Procedures, Workflow, and Integration Category Four: GIS Software Category Five: GIS Training, Education, and Knowledge Transfer Category Six: GIS Infrastructure The Formula for Success Challenges, Barriers, and Pitfalls A Pass/Fail Approach Five GIS Strategic Planning Components Component One: Strategic GIS Components Component Two: Tactical GIS Components Component Three: Technical GIS Components Component Four: Logistical GIS Components Component Five: Political GIS Components Challenges, Barriers, and Pitfalls Challenges to an Enterprise GIS Barriers to an Enterprise GIS Pitfalls to an Enterprise GIS The Challenges, Barriers, and Pitfalls of 100 Organizations The Challenges, Barriers, and Pitfalls during GIS Maturation The Role and Responsibilities of the GIS Coordinator Sequential Steps to Developing a Vision, Goals, and Objectives Step One: Understand the Existing GIS Situation Step Two: Conduct Blue Sky GIS Sessions with Stakeholders and Conduct a GIS SWOT Analysis Step Three: Build Consensus and Buy-In for an Enterprise GIS Solution from All Stakeholders Example 1: San Luis Obispo County, CA Example 2: City of Carlsbad, CA Example 3: Orange County, CA Example 4: City of Dayton, OH Example 5: Brant County, Ontario, Canada Example 6: Greenville Utilities Commission Example 7: City of Virginia Beach, VA Step Four: Align the GIS with the Vision of the Organizations Organization’s Overall Goal #1: Continually Improve Public Safety Organization’s Overall Goal #2: Sound and Stable Utilities Organization’s Overall Goal #3: Promote Economic Development Organization’s Overall Goal #4: A Great Downtown Organization’s Overall Goal #5: Increased Civic Engagement Organization’s Overall Goal #6: Promote Fiscal Soundness Step Five: Create a GIS Vision Statement, Goals, and Objectives GIS Vision Statement GIS Goals GIS Objectives Step Six: Develop Performance Measures, Outcomes, and Metrics Governance But What Exactly Is GIS Governance? New Management Challenges Introduced by GIS Implementation Government without GIS Misguided GIS Governance Why Is It So Challenging to Deploy an Optimum GIS Governance Model that Meets a Set of Basic Criteria? Three GIS Governance Models Governance Model #1: Centralized Governance Structure Governance Model #2: Decentralized Governance Model Governance Model #3: Hybrid Governance Model New Trending Governance Model: Regionalized Governance Model Adding Functional Teams to the Mix of Governance Models Departmental Accountability, Best Business Practices, Executive Champion, GIS Technical Committee, GIS Steering Committee, Subject Matter Experts, and GIS User Groups An Evaluation of the Different Governance Models Case Study Discussion 　 GIS Training, Education, and Knowledge Transfer Introduction GIS Timeline—GIS Management and Training and Education Period 1: Big Bang to 1970s—The Geographer and Cartographer Period 2: Late 1980s and Late 1990s—The GIS Software Period Period 3: Late 1990s to 2010—The Era of Local Government GIS Professionals Period 4: 2010 to 2020—GIS Maturity and Complexity Period 5: 2020 to 2030—The Next Generation of GIS Coordinators Type of GIS Users in Local Government Esri-Based GIS Software Solutions Defining GIS Training, Education, and Knowledge Transfer Characteristics of a Perfect GIS Coordinator Idea Number One: How to Become an Effective GIS Leader Idea Number Two: Modern-Day Skills of a GIS Coordinator Idea Number Three: The Principles of the CCL GIS Training Series Module One: Characteristics of the Project GIS Coordinator GIS Training Series Module Two: GIS Governance and Management Skills GIS Training Series Module Three: GIS Digital Data and Databases Expertise GIS Training Series Module Four: Understand Procedures, Workflow, and Integration GIS Training Series Module Five: Understanding the Applications of GIS Software GIS Training Series Module Six: GIS Training, Education, and Knowledge Transfer GIS Training Series Module Seven: Understands IT Infrastructure and Architecture Return on Investment Local Governments’ Scorecard Approach Example One: City of St. Petersburg, FL Example Two: The City of Boston, MA Example Three: The City of Fort Collins, FL Option One: CBA Option Two: RoI Analysis Option Three: A VP Perceived Benefits More Trouble Than It’s Worth The Value of a Life Life is Definable, Changeable, and Improvable A 70:30 Rule Quality-of-Life Goals with Supporting Objectives Economic Diversity and Innovation Effective and Efficient Government Infrastructure and Facilities Equity An RoI and VP Solution KPI #1: Saving Money and Avoiding Costs KPI #2: Saving Time KPI #3: Increased Productivity and Organizational Performance KPI #4: Improving Efficiency KPI #5: Improving Data Accuracy and Reliability KPI #6: Making Better and More Informed Decisions KPI #7: Saving Lives and Mitigating Risks KPI #8: Automating Workflow Procedures KPI #9: Improving Information Processing KPI #10: Complying with State and Federal Mandates KPI #11: Protecting the Community KPI #12: Improving Communication, Coordination, and Collaboration KPI #13: Provide Data to Regulators, Developers, and Other Interested Parties KPI #14: Respond More Quickly to Citizen Requests KPI #15: Improve Citizen Access to Government KPI #16: Effective Management of Assets and Resources KPI #17: Good Environmental Stewardship and Well-Being KPI #18: Data Relationship—New Ways of Thinking KPI #19: Promote Economic Vitality How to Sell GIS to Local Government GIS Is Immensely Sound and Rich with Benefits Selling Topic One: What Exactly Is GIS? Selling Topic Two: Why Do Local Government Organizations Invest in GIS? Selling Topic Three: Forces that Shape How We Think, Feel, and Behave Obvious Forces Hidden Forces A Values Game Selling Topic Four: The Provocative Language of Selling and Framing the Argument Selling Topic Five: A Loophole in Our Sales Strategy: The Seven Keys to GIS Success Selling Topic Six: Language and Sales Selling Topic Seven: Selling Local Government Data Conclusions The Importance of Strategic GIS Planning A Possible Formula for Success What about the Major Obstacles Along the Way? How Important Is Developing a GIS Vision and Goals and Objectives? The Maturing and Evolution of GIS Management A Paradigm Shift: We Need to Think Very Differently about the GIS Coordinator and Enterprise GIS Training, Education, and Knowledge Transfer GIS Cost–Benefit, RoI Analysis, or Value Proposition: Are We Poorer for It? Is There an Art in Selling GIS to Local Government? The Future of GIS Technology: How Does It Impact the GIS Coordinator or GIO? 2 References Appendix Index "Detailed, thoughtful, and essential, David’s book, "Strategic GIS Planning and Management in Local Government" is an invaluable guide for all GIS professionals tasked with developing and maintaining a superb local government GIS." — Patrick Baber, City of Roswell, Georgia, USA "In these pages, David A. Holdstock skillfully crafts a set of tools that when used properly allow us as leaders to solve real problems and achieve me