This is service design doing : applying service design thinking in the real world : a practitioner's handbook

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Bibliographic Details
Main Authors	Stickdorn, Marc, 1980- (Author), Lawrence, Adam (Author), Hormess, Markus (Author), Schneider, Jakob (Author)
Format	Book
Language	English
Published	Sebastopol, CA : O'Reilly, [2018]
Edition	First edition
Subjects	řízení vztahů se zákazníky marketing služby doprovodné služby tvůrčí myšlení design customer relationship management service industries customer services creative thinking příručky případové studie handbooks and manuals case studies

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Holdings details from Knihovna UTB
Status	More Information	Location	Call Number
Status In house loan	More Information	Location Study room - 3rd floor	Call Number 005/STICKDORN,M.