Customer service in health care : a grassroots approach to creating a culture of service excellence

• Main Author: Baird, Kristin (Author)
• Format: Book
• Language: English
• Published: San Francisco : Jossey-Bass, a Wiley Imprint, [2000]
• Edition: First edition
• Subjects: zdravotnický management; lékařská péče; zdravotní péče; pacienti; zdravotní služby; health service management; medical care; patients; health services; příručky; handbooks, manuals, etc