Lean Six Sigma in service : applications and case studies

• Other Authors: Furterer, Sandra L. (Editor)
• Format: Book
• Language: English
• Published: Boca Raton : CRC Press, [2009]
• Subjects: management jakosti; Six Sigma (metoda); total quality management; statistické metody; procesní management; quality control; Six Sigma (Quality control standard); statistical methods; process management; příručky; případové studie; handbooks, manuals, etc.; case studies