Customer Churn Prediction Model Based on User Behavior Sequences

• Published in: 东华大学学报（英文版） Vol. 39; no. 6; pp. 597 - 602
• Main Authors: ZHAI Cuiyan, ZHANG Manman, XIA Xiaoling, MIAO Yiwei, CHEN Hao
• Format: Journal Article
• Language: English
• Published: College of Computer Science and Technology,Donghua University,Shanghai 201620,China 2022
• Subjects: long-short term memory (LSTM); customer churn prediction; multi-headed attention mechanism
• ISSN: 1672-5220
• DOI: 10.19884/j.1672-5220.202202957

TP311; Customer churn prediction model refers to a certain algorithm model that can predict in advance whether the current subscriber will terminate the contract with the current operator in the future. Many scholars currently introduce different depth models for customer churn prediction research,...