Systems and methods for scheduling call center agents using quality data and correlation-based discovery

Systems and methods for visualization of call center performance are provided. An exemplary method includes the steps of: obtaining quality performance of agents data that includes information on the quality of service and quality characteristics of the agent, obtaining call center operations data t...

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Bibliographic Details
Main Authors Fama, Jason, Bourke, Jr, Michael Robert, Hamilton, Edward, Iannone, Jeff, Nourbakhsh, Illah, Watson, Joseph, Hegebarth, Kevin
Format Patent
LanguageEnglish
Published 14.12.2010
Online AccessGet full text

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