Understanding Barriers and Design Opportunities to Improve Healthcare and QOL for Older Adults through Voice Assistants

• Published in: ASSETS. Annual ACM Conference on Assistive Technologies Vol. 2021
• Main Authors: Chen, Chen, Johnson, Janet G, Charles, Kemeberly, Lee, Alice, Lifset, Ella T, Hogarth, Michael, Moore, Alison A, Farcas, Emilia, Weibel, Nadir
• Format: Journal Article
• Language: English
• Published: United States 01.10.2021
• Subjects: User Experience Design; Accessibility; Older Adults; Gerontechnology; Semi-Structured Interview; Health – Well-being

Voice-based Intelligent Virtual Assistants (IVAs) promise to improve healthcare management and Quality of Life (QOL) by introducing the paradigm of hands-free and eye-free interactions. However, there has been little understanding regarding the challenges for designing such systems for older adults,...