IBM Enhances Delivery of Software Service

IBM Tuesday set a new industry standard for software support and significantly enhanced its delivery of service by providing large systems' customers with direct, electronic access to its support centers. The direct access capability is part of IBM's new SoftwareXcel (a) offerings that pro...

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Bibliographic Details
Published inBusiness Wire p. 1
Main Author Clark, John H
Format Newsletter
LanguageEnglish
Published New York Business Wire 12.12.1989
Subjects
Computer service industry
Customer services
Middle Atlantic
Product management
Software industry
United States > US
White Plains
NY
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Summary:IBM Tuesday set a new industry standard for software support and significantly enhanced its delivery of service by providing large systems' customers with direct, electronic access to its support centers. The direct access capability is part of IBM's new SoftwareXcel (a) offerings that provide IBM's large systems customers with easy, timely solutions to software problems, as well as support for software from other vendors, and a broad range of software services tailored to specific customer needs. (excerpt)