Document Retention Now Means Legal and Customer Compliance

Compliance is the word itself screams more work, headaches, ever-changing laws that you will never catch up with. Plus, with mistrust of corporate behavior at an all-time high, more regulations are coming, whether they are hasty or not. To make matters worse, compliance now means a lot more than leg...

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Bibliographic Details
Published inJournal of Health Care Compliance Vol. 12; no. 1; p. 59
Main Author True, James
Format Trade Publication Article
LanguageEnglish
Published Frederick Aspen Publishers, Inc 01.01.2010
Subjects
Archives & records
Best practice
Brand loyalty
Compliance
Customer retention
Customer services
Data integrity
Document management
Efficiency
Employees
Financial services
Health Insurance Portability & Accountability Act 1996-US
Loyalty
Records retention
Retention
Securities industry
United States > US
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Summary:Compliance is the word itself screams more work, headaches, ever-changing laws that you will never catch up with. Plus, with mistrust of corporate behavior at an all-time high, more regulations are coming, whether they are hasty or not. To make matters worse, compliance now means a lot more than legal rules. In this buyer's market for any sort of business service, if you cannot access your customers' data fast enough, and securely enough, they will go straight to your competitor. It appears that customer loyalty has been replaced with customer compliance. Procedure consistency is just one of the pressing compliance issues across all vertical industries. Your document retention system must be able to handle these as well: security of information, easily available once retained, and risk mitigation. Documents may be assigned a retention policy upon creation and in some cases later. By default, documents do not have retention applied unless a template with a retention policy is used to create the document.
ISSN:1520-8303