Hour by hour, a frustrating trip Final Edition

• Published in: Leader-post (Regina)
• Main Author: Ray and Paula Randall
• Format: Newspaper Article
• Language: English
• Published: Regina, Sask Postmedia Network Inc 28.01.2005
• ISSN: 0839-2870

Nov. 9, 8 a.m. -- [Ray] returns for antibiotics. Someone administers them, but advises Ray there is no nurse to show him how to do this himself at home, so he must return at 3 p.m. for more antibiotics. 1:30 p.m. same day -- Back in emergency, where the triage nurse demands to know why Ray is back in emergency before taking his antibiotics for three days. He responds that the knee is worse and he is very concerned and doesn't seem to be responding to antibiotics. He is told to wait in the waiting room. He asks if he can store his antibiotics in a refrigerator there as they need to be kept refrigerated. The response is "no". He is told to put them back in his car. 4 p.m. same day -- Still waiting to see a doctor. Still running low-grade fever and now limping, as knee is very swollen. Ray approaches the desk and asks if they would have any place where he could administer his antibiotics. He is concerned the waiting room is not sanitary enough for this. "No," he is told; there is nowhere for him to do this. He goes to the chapel in the hospital and administers his antibiotics. This we find unbelievable.