Emotion-tracking AI on the job: Workers fear being watched – and misunderstood

Participants’ voices One participant who had multiple health conditions said: “The awareness that I am being analyzed would ironically have a negative effect on my mental health.” On concerns that emotional surveillance could jeopardize their job, a participant with a diagnosed mental health conditi...

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Bibliographic Details
Published inThe Conversation U.S
Main Author Andalibi, Nazanin
Format Newspaper Article
LanguageEnglish
Published Boston The Conversation US, Inc 06.03.2024
Subjects
Artificial intelligence
Bias
Call centers
Emotions
Employees
Employers
Employment
Mental disorders
Mental health
Minority & ethnic groups
Occupational safety
Privacy
Workers
United States > US
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Summary:Participants’ voices One participant who had multiple health conditions said: “The awareness that I am being analyzed would ironically have a negative effect on my mental health.” On concerns that emotional surveillance could jeopardize their job, a participant with a diagnosed mental health condition said: “They could decide that I am no longer a good fit at work and fire me. [...]participants noted potential harms, such as emotion AI’s technical inaccuracies potentially creating false impressions about workers, and emotion AI creating and perpetuating bias and stigma against workers.