Possibility of Measuring Customer's Satisfaction According to ISO 9001 : 2000
Any initiative in the improvement of the system of quality management without measuring the level of customer's satisfaction is inefficient. This is the very thing why ISO 9001 : 2000 put the customer and his requirements into foreground, and the process of measuring customer's satisfactio...
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| Published in | Metalurgija Vol. 43; no. 3; p. 262 |
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| Main Author | |
| Format | Journal Article |
| Language | English |
| Published |
01.07.2004
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| Online Access | Get full text |
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| Abstract | Any initiative in the improvement of the system of quality management without measuring the level of customer's satisfaction is inefficient. This is the very thing why ISO 9001 : 2000 put the customer and his requirements into foreground, and the process of measuring customer's satisfaction is included into 5 processes of quality management. In this paper are presented same of the worldwide-recognized methods of measurements of customer's satisfactions, this all for the purpose of efficiency improvement of quality management in enterprises. |
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| AbstractList | Any initiative in the improvement of the system of quality management without measuring the level of customer's satisfaction is inefficient. This is the very thing why ISO 9001 : 2000 put the customer and his requirements into foreground, and the process of measuring customer's satisfaction is included into 5 processes of quality management. In this paper are presented same of the worldwide-recognized methods of measurements of customer's satisfactions, this all for the purpose of efficiency improvement of quality management in enterprises. |
| Author | Reskovic, S |
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| Title | Possibility of Measuring Customer's Satisfaction According to ISO 9001 : 2000 |
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