Edmonton power company rewrites billing system

Epcor Utilities Inc. has completed a three-year project to implement a business process management system that should give system operators "a reasonable workday," an executive told IDS Scheer's ProcessWorld 2006. Speaking as part of a panel discussion on customer care, Epcor workflow...

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Bibliographic Details
Published inComputing Canada Vol. 32; no. 3; p. 4
Main Author Schick, Shane
Format Magazine Article
LanguageEnglish
Published Willowdale CEDROM-SNi fbo Transcontinental 03.03.2006
Subjects
Billings
Coffee
Customer services
Electric utilities
Enterprise resource planning
Software engineering
Software upgrading
Canada
Edmonton Alberta Canada
Online AccessGet full text
ISSN0319-0161

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Summary:Epcor Utilities Inc. has completed a three-year project to implement a business process management system that should give system operators "a reasonable workday," an executive told IDS Scheer's ProcessWorld 2006. Speaking as part of a panel discussion on customer care, Epcor workflow team lead Michael Lundquist said the project involved a complete rewrite of the software that ran the utility's billing system.
Bibliography:ObjectType-News-1
content type line 24
SourceType-Magazines-1
ISSN:0319-0161