Do ISO instead of applying Baldrige criteria ... Not

• Published in: The Journal for quality and participation Vol. 17; no. 1; p. 94
• Main Authors: Townsend, Patrick L, Gebhardt, Joan E
• Format: Journal Article
• Language: English
• Published: Cincinnati American Society for Quality 01.01.1994
• Subjects: Awards; Certification; Criteria; International trade; Quality control

The senior management groups of many companies, either because of basic misunderstanding of the intent of ISO 9000 as compared with the Malcolm Baldrige National Quality Award or because of limited budgets combined with a specific customer demand, are postponing their Baldrige efforts and spending t...